#Capital one chat customer service full
#Capital one chat customer service download

You’ll be prompted to confirm your phone number, and Eno will show you which accounts are eligible for this feature. For instance, if you want to get text and push notifications about account activity, you’ll have to make sure you have notifications enabled from the Capital One app.Īdditionally, if you want to start texting with Eno to get updates about your account information – like your current balance or payment due date – you need to opt in to this functionality. Other Eno features require a bit more activation, though.

The virtual assistant is responsible for sending out fraud alert emails that are likely already in your inbox. If you own a Capital One credit card, odds are you’ve reaped the benefits of Eno without even realizing it. With this functionality, you can generate a secure card number while shopping online, keeping your actual card number safe from any fraud. The Eno browser extension has an additional feature for those worried about their data security – virtual card numbers. Use virtual card numbers for safer online shopping All was well – I had just moved and had an overlap in coverage – but it was reassuring to know my account was being monitored for abnormalities. You can chat with Eno on your Capital One account page (both on the app and desktop site) to ask questions about your balance, bill due dates and more.Įno also functions as a fraud alert tool, sending you notifications via text or email about suspected fraud and any other unusual account activity.įor example, Eno notified me when my renter’s insurance payment (which I have set to automatic debits) was significantly higher than usual. Get answers to all your account questionsĮno is first and foremost a virtual assistant, designed to help users get quick answers to any of their account questions. What does Eno do?Įno from Capital One has a lot of different features, but its main uses can be boiled down to three main categories: customer support, fraud alerts and virtual card numbers. In addition, Eno serves as a chat bot to answer basic questions and can also provide virtual card numbers for online shopping.

Designed to keep users aware of their account activity, Eno is equipped with a comprehensive fraud alert system. What is Eno?Įno is a multitalented virtual assistant, fully integrated into the Capital One app and desktop site.

We’ve got you covered with this complete guide to Eno.

#Capital one chat customer service download

Eno goes far beyond your standard chat bot, but some features require you to opt in or download a browser extension to use them.

#Capital one chat customer service full

From basic account help to top-notch security features, Eno can be an incredibly useful tool for its users.īut to take full advantage of Eno’s functionality, you should first know all that it has to offer. If you have a bank account or credit card with Capital One, you might have come across Eno – the bank’s virtual assistant.